Madrid Bike Tours Frequent Asked Questions

General questions

What is the establishment’s schedule?

Madrid Bike Tours opens every day of the year including Sundays and holidays, the summer timetable (March 29 to October 29) is from Monday to Friday from 10:00 a.m. to 8:00 p.m. and Saturdays and Sundays from 9:00 a.m. to 9:00 p.m. And the winter schedule (October 30 to March 28) is from Monday to Friday from 10:00 to 19:00 and Saturdays and Sundays from 9:00 to 20:00

Where is the store?

We are at Santiago St. 18 Madrid. We are a few meters from the San Miguel Market. The nearest metro is the Metro “Sol”

What are the payment methods?

You can pay cash in our store, by credit card or bank transfer.

Is the city of Madrid friendly with cyclists?

Madrid starts to be a friendly city with cyclists, although there is still a lot to do. You will find a few bike lanes and other more lanes shared with vehicles with priority for the cyclist. Madrid is settled in a series of small hills, so if you are not used to the bike it can be a little uphill. There are areas in the city very well prepared for cycling, such as the Retiro Park, the Juan Carlos I Park, the Casa de Campo or Madrid Rio. These places are perfect for walking with the whole family without cars that bother.

Do I need to book to rent bicycles or sign up for a tour?

To sign up for one of our bike tours, or to rent bicycles or segways, it is necessary to reserve at least 12 hours before.

Rentals

Madrid Bike Tours Frequent Asked Questions

What is necessary to rent a bike or other material?

For the rental of our material we ask the clients to bring at the moment of collecting the bicycle/skates etc … their ID, NIE or Passport, and sign a rental contract, taking responsibility for the material.

Can a minor rent material?

No, minors can not rent unless they are accompanied by an adult who is responsible, or bring a signed authorization from their parents and their original DNI.

Is there any insurance?

We have civil liability insurance, that is to say that the damages caused or originated with the Rent & Roll material are covered, but not personal injuries or theft

What happens if the bicycle breaks?

No invoice is charged to the customer for the broken material due to its normal use.

What happens if my bicycle is stolen?

The customer when renting the bicycle or any material, is responsible for it, so in case of theft, it must pay the price of the stolen material. Anyway, with the rent we include a high security padlock, and we can give some recommendations, so thieves do not spoil your vacation.